Help Center
& Resources

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Help Center
& Resources

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Why can't I enter the last digit of the barcode for UPC, ISBN, and GTIN-14 barcodes?

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The last digit of many GS1 barcodes is a 'Check Digit' character. A check digit value is calculated using the preceding numbers in the barcode, and becomes the 'last digit.' Our website automatically calculates the correct check digit to ensure all barcodes we produce are scannable.

What should I do if the 'Check Digit' (last digit) of the barcode is auto-populating the wrong number?

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The Check Digit is calculated based on the preceding numbers:

  • Review barcode number to verify it has been entered correctly. To avoid incorrect data inadvertently being entered, 'key enter' data rather than 'cutting/pasting' from another cell.
  • Calculate the check digit by using our online check digit calculator.
  • Our site has been designed to confirm our clients are ordering barcodes which have been assigned in accordance with the GS1 General Specifications. If you need further assistance with GS1 barcode standards, please Contact Us.

Can I order less than (250) labels per barcode number?

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The smallest number of labels we offer online are (250) labels per barcode number. However, we do offer 'Flexible Quantity Labels' which can be ordered via email using one of our .xls Order Forms, Request Order Form.

For sequentially numbered barcode labels, why do I get an 'error' that my barcode is too long?

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Error message means data will not fit on label size selected, if produced using GS1 General Standards for that barcode symbology.

To resolve:

  • Change Barcode Type to a 2D symbol. 2D barcodes (QR Codes, Data Matrix) are capable of encoding many more characters than Code 128 or Code 39.
  • Select a larger label size.
  • Contact Us to discuss your needs. Under special circumstances, we can produce non-GS1 Standard symbols to fit size constraints.
  • Our team includes GS1 certified consultants and standards professionals who are available to assist.

Why can't I order an ISBN on labels less than 2.0" wide?

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In accordance with the GS1 General Specifications, the minimum label size (with price add-on) is 2.0". The ISBN labels we offer on our site adhere to the GS1 General Specifications, and follow the recommendations of BISG (Book Industry Study Group).

Why can't I order a GTIN-14 on a label size less than 3" wide?

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All labels on the site adhere with GS1 Standards, and the smallest size
permitted is 3.0".

For reference please review GS1 General Specs.

Can I order a label that is formatted differently than the ones online?

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Yes, we can create/design a custom layout that matches your font/style. Please Contact Us to discuss further.

Is there a way to change the email associated with an account?

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Yes, please Contact Us and let us know what change is needed and we will update your account accordingly.

Is there discounted pricing for large quantities?

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Yes, for companies needing large quantities of labels we can LOWER THE PRICE by using a Flexographic or Digital Press. These printers produce large quantities of labels, at a lower price however turnaround time for these orders is usually between 7-21 days.
Please Contact Us for a quote.

Can I assign my own UPC code for my internal Point of Sale (POS) system?

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Yes, UPC barcodes that begin with a '4' are designated for internal use.
Note, the last digit is the check digit and cannot be set arbitrarily.

Is there a way to import barcode data into an online order?

YES! We can create a new order using your UPC, GTIN-14, or ISBN-13 barcode data by performing a DATA IMPORT. Please follow the Instructions below.

Instructions

  • Select label size, material and label format
  • Select "ORDER NOW" and create an account.
  • Download Data Import Worksheet
    data import spreadsheet example for ordering labels
  • Enter Barcode Number, Descriptions, and Quantity of Labels needed for each GTIN.
    • We are only able to import label quantities in multiples of (250) labels per GTIN.
  • Send email to orders@orderbarcodes.com which lets us know Label Size, Material, and Format ID (e.g. U1000), and attach completed worksheet.

    Our production team will confirm receipt, and will instruct user to login to site to go through checkout process when new order is ready.

 
For more information, please Contact Us.

How quickly do labels ship after an order is placed?

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Typically orders are printed and shipped within 24 hours after proof approval.

Press Ready Proofs are created during business hours, Monday thru Friday 9:00 am - 5:00 pm Central Time.

What is a Press-Ready Proof?

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To provide our clients an opportunity to 'see' what their label/s will like before print them we've integrated an online 'Proofing Review Process' into our processing for label orders.

Upon receipt of a new order, our production team (within 2 hours) will create a 'Press Ready Proof' and will notify clients to complete the 'Proof Review Process'. The Proofing Review process entails; Confirming Shipping Details, and reviewing each label by either logging into your account, or clicking link sent by email and text.

Are the printed labels offered online laminated?

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No, none of the labels offered online are laminated. Please Contact Us. for custom printed laminated labels.

What's the difference between Water-Resistant
and Weather Proof Labels?

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The difference between our Water-Resistant and Weather Proof labels is the face stock material. The Water-Resistant face stock is Kimdura which is a Polypropylene material, and the Weather Proof labels have Polyester material. Both labels have a permanent acrylic adhesive suited to be applied to any smooth surface.

Can I return labels?

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No, these are custom printed labels which have no value to anyone else and cannot be returned.

Where are labels printed?

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Labels are printed, verified and shipped from:

Bar Code Graphics, Inc.
65 East Wacker Place
Chicago, IL 60601

Do you offer labels that aren’t available online?

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Yes! Our online offering only represents a fraction of the labels we produce at Bar Code Graphics, Inc. Please contact us if you don’t see what you’re looking for.

Do you ship outside of the US?

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Yes, we ship anywhere that UPS or FedEx delivers, however, the site currently does not calculate freight for international shipments. The site enables the user to complete the order without freight added, which triggers our production team to follow-up ASAP.

Can we add a logo or image to labels?

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Yes, however the initial order will need to be placed by email. Also, please note that there’s a one-time set-up fee (usually $50 – $125) if you’d like us to add your logo or images to label formats.

What forms of payment do we accept?

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We accept the following credit cards:

credit cards accepted

What is the core size for labels on rolls?

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We use 3” cores for labels we provide on rolls.

What is the un-wind position for labels on rolls?

Our standard un-wind position is:

printed labels on roll un-wind image orientation

if you’d like us to use an alternate un-wind position, please contact us.

Can we cancel/change an order once it’s been placed?

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First-time orders and orders which request a proof can be cancelled or changed prior to the proof being approved. Once the proof has been approved, your order is put into production and cannot be cancelled or changed. Orders which do not require a proof are immediately put into production and cannot be changed or cancelled during business hours.

Can we ship to multiple addresses?

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Yes! However, a separate order for each ship-to address needs to be entered.

Do you match or beat pricing?

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Yes! At Bar Code Graphics, Inc., we provide the highest quality products at competitive prices. Should a lower price be found for the same product, please contact us and provide us an opportunity, to match or beat pricing.

Do labels come on rolls or sheets?

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We offer labels on both sheets and rolls. There are advantages/disadvantages with each:

  • Rolls can be loaded into labeling devices and can be easier to apply on large numbers of items.
  • Labels on sheets are made with a more permanent, aggressive rubber-based adhesive. Sheets are also ideal for small quantities of labels per version.

I have a lot of different items which need barcodes. Can I buy a handful of labels for different items?

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Yes! We offer Flexible Quantity Ordering for clients who need moderate quantities of labels for a lot of different barcode numbers.

  • Printed on sheets using one of our Premium Paper Labels
  • Orders are placed via email using a BCG.xls Order Form

For more information, Request Order Form.

Are labels verified for accuracy and print quality?

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Labels are verified for accuracy by Identification Labs (ID Labs), and have a minimum ISO/ANSI Barcode Print Grade of B. ID Labs is the designated barcode testing center for several retailers and distributors including The Home Depot, Kohl’s, JCPenney, True Value, and Stein Mart.

Where do I get a UPC and a GTIN-14 barcode number?

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Contact one of our GS1 Support Consultants for more information at 800.662.0701 or use one of these services:

Do I need to provide barcode artwork to order labels?

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Nope! We print labels using a variety of digital printing equipment which generates the barcode images during the printing process. Consequently, we do not need/require barcode artwork, files or images.

Need Help? We are here to assist!

Please contact us if you have any questions or need assistance.

  • Address:

    Bar Code Graphics, Inc.
    65 East Wacker Place
    18th Floor
    Chicago, IL 60601

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